Questions and answersQuestions and answers

Before deciding what to do with a piece, it helps to know exactly what it is: what kind of jewel, when it was made and what it is made of. From there we can work out its value.

Then there are plenty of options: restoring it; reworking it so it feels more modern and is easier to wear; selling it; or reusing the metal and stones to make something new. We talk it through with you, with the pieces in front of us on the counter.

We also carry out valuations in the presence of a notary, for example when a safe-deposit box is opened.

Yes. We have jewellery and gemstones certified by the independent gemmological laboratories we work with.

Of course, any kind of piece. We often design new jewellery together with our clients, whether you already have a clear idea or just a rough one and we start the design from scratch.

We turn your wishes into one-of-a-kind jewellery.

Yes: we make wedding rings by hand, and we can also use your own gold.

We usually hand-engrave your names and the wedding date inside. Handmade rings are unique: they aren’t mass-produced to a standard size and style.

Certainly. We make sketches, detailed drawings and photorealistic renderings, so you’ll have a clear idea of your piece before you confirm the order.

A whole range: from lost-wax casting and cuttlebone casting to digital design.

Yes: Jacopo designs a range of contemporary jewellery in silver and aluminium.

Yes: repairs and restoration are one of our specialities. We also work on the most delicate pieces, such as jewellery with enamel, antique stones, coral or engraved stones.

We handle repairs large and small on every kind of gem, even when the stone itself is broken or damaged.

Yes. We have special equipment that lets us do it quickly: an hour is usually all we need.

Yes. We have had a laser welder for many years, and we were the first in Florence to own one: we can repair chains, even the very finest, while keeping every link free to move.

Yes, and permanent anklets too. Once it is welded, you can’t tell where the bracelet was closed.

Usually, yes: it is almost always possible to make a replica.

Yes, and it’s a quick, inexpensive service: we check the clasp, clean the pearls and restring them, knotted or unknotted.

Yes: we service, value, restore and repair watches.

A great many. Precious stones: diamonds, rubies, sapphires and emeralds. Semi-precious stones: tourmaline, amethyst, opal, peridot, topaz and citrine. Hardstones: onyx, sardonyx, carnelian, agate, lapis lazuli, jasper and haematite.

Plus pearls, coral, amber, lava stone, cameos and intaglios.

Yes: we source, restore and sell vintage and antique jewellery.

Yes, on purchases over €70, if you live outside the European Union.

Yes: we speak fluent English and French, and a little Japanese.

Yes, we ship across Europe and worldwide, fully insured, and outside the European Union we help with customs.

Ordering from abroad is easy too: we keep in touch by email or WhatsApp and, with sketches and photos, we can make a piece for you without you ever needing to visit.

We are at Via delle Terme 14D, right in the city centre, a couple of minutes’ walk from the Ponte Vecchio. Via delle Terme runs between two of Florence’s finest shopping streets, Via Tornabuoni and Via Por Santa Maria. From Santa Maria Novella station it is about a 15-minute walk.

If you’re coming by car, the Garage delle Terme is right opposite the shop: it registers your number plate with the ZTL system, so you can legally drive into the restricted traffic zone.